SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sizstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
⭐️⭐️⭐️⭐️⭐️ Thank You ⭐️⭐️⭐️⭐️⭐️
Too well this robot, cleans super well, as suction as rubbing. Hold long with the load. I do not regret at all and I even ordered another one for my mother. Arrived in 10 years from France
Excellent product, very punctual delivery
This is the third such vacuum cleaner, the first was taken into the family of the Son, the second one, after their reviews are positive, and this wife of the son for a gift new year to her parents took. The robot is great. Son and this extreme talk is Russian, and we're lucky less, our English. We launch our dust every day, as at home two cats, in general, I recommend buying.
good
Happy with my purchase, it changes a life. The compatible software on the phone is called WeBack.
Excellent.
Everything goes well.... But sometimes garbage misses.
Shipment dotarła quickly, firmly packed. Same robot works very nicely :) Thank You
Very quick delivery. Arrived undamaged. Good communication from store. Will wait to see how the cleaner performs.
The vacuum cleaner is very pleased. Met all expectations, despite the fact that this is the first robot vacuum cleaner. Seller recommend
Works!)
The goods came in a couple of days by courier! The store is sociable. Packed perfectly in 2 boxes! The complete set is completely, as in the description-in the photo. Vacuum cleaner is excellent!!! Goes by algorithm. The schedule is set in the application-it works! For wet cleaning it is necessary to change the container and in this mode it does not draw dust, but it works as a broom, brushes twist and throw in a container (there is a place for water and a place for garbage). If first they vacuum, and then wet cleaning, then you will be surprised, but the rag is almost clean!!! Because he before that collected all the dust and dirt!!! This is amazing! So it will be very rare to generate the floor with your hands if you remove them in a day. Free cleaning 3 types, in the photo the most wet. The modes of the vacuum cleaner are powerful, there is quieter. Russian-speaking, but loud, the sound can not be reduced and we turned off. On the pile high comes! The map draws but for some reason it does not save, so it is impossible to label a virtual wall before cleaning. Loses the network, so I can start from the phone. Advise!
It came in a month. The clearance didn't pass. Washes badly, removes perfectly. Every day I start, as at home a cat and always collects a bunch of wool. You can now walk safely barefoot and nothing sticks. I recommend for lazy people, like me
very fast delivery, works perfectly
Shipping was VERY quickly!!! Device is excellent and as described in description! Thanks!
Very wonderful and clean Ques I recommend it
Recommend store, took my doubts and always was very helpful. Product arrived very well packed. Unas time 40 days to arrival in Rio de Janeiro. taxed in R$ 300, but still worth compared with the price here. Am reading the manual and understanding yet as works. This already, but not yet uploaded.