SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sizstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shoes are great! Quality is excellent! On the leg look very neat. Delivery is above praise, to the MSC has arrived since the order in 8 days. Size chose on the grid of the store and everything came as it should. Took on a foot of 24.5 cm, medium fullness size 39. Lifting and shoe comfortable.
At 25 cm came up perfectly, there is a little more room for a socks. Thank you for the gifts: warm socks beautiful hairpin!
Ankle boots are cool, size 9 by 25 cm sat perfectly, the leg is narrow, slightly tightened the laces and excellent, leather 100%, very soft. There is a small smell of shoe cream... I liked the heel, unusual shape))) thanks to the store for the excellent purchase and for the pleasant, useful gifts)))))
Boots of excellent quality, leather, light, odorless, you need to take your size. I insured, took half a size more. I will adjust the insole or laces. Thank you very much!!!! Delivery to Samara region. About 2,5 weeks. As a gift put soft socks, thanks again)))
I’m so pleased with my purchase. I love these boots! The color, style & quality are perfect. This is my second purchase from this store & I highly recommend them. Thank you very much for my gifts.
Good was half boots, I did not fit the shoe and there was a small marriage, took advantage of the free return, after the approval of the evidence, the track number was provided, after the period of return still checked the evidence, before such a Frost with a return was not, it's good that there was a marriage, and I do not even know how I proved that the leg is uncomfortable inside, So if you just did not like the thing especially do not hope for a free refund, it will have to be achieved, it's good that the store is responsive and always comes to contact
I've ordered the product in the evening of September 29th and received them on the 13th of October. The boots are very narrow, which is fine for my feet, but bear it in mind when choosing your size. I usually wear size 38.5-39 (EU) or 5.5-6 (UK). The store added a cute pearl hair clip and a pair of sock that I will need later to break in the boots. But if they do end up being comfortable I will definitely order them in white too
Labai likau patenkinta. Aukštos Labai kokybės tikrai rekomenduoju. Buvo pridėta dovanų šiltos kojinės IR plauku segtukas.
Boots-delight, leather, excellent quality! The length of the foot 22,3 came up size 4 perfectly! Very comfortable shoe, heel is not felt! Great store! Thank you for the gift, very nice! Recommend!
Super!!! Very cool boots! The skin is soft and smooth, look expensive, inside the fleece, the shoe is comfortable. But, a little did not guess with the size, I do not know what took me on foot 24.5 to order 9 size-great in length. Despite this, I decided to leave, because I liked it very much. Girls, measure the leg and when choosing the size, focus on the store's table, it's accurate! As a gift put cute, fluffy socks and a clip)) there is a strong smell of paint for shoes, but these are trifles-it will fade.
Comfortable boots for autumn. Came well packed
Boots cool, 24,5 cm ordered According to the store's table, everything is right. Packed soundly, delivery 3 weeks as promised, on the leg is super, comfortable shoe. Pleasant bonus socks and 2 hairpins.