We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
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Just like in the pictures, very happy
Good shoes, look chic, sewn neatly, soft, comfortable, spring when walking. But, of course, not winter, the lining inside is very thin, synthetics, could at least sew a warm flannel. By the way, on this synthetic inside, socks slip badly when Dressing. I do not know how they will be in sock. For beauty I put 5! Delivery fast, 20 days. To Nizhny Novgorod.
Not bad shoes, bought daughters
The order was sent 5/10/20 came 17/01/21 well for a very long time!!!! pleased that the size approached perfectly does not press does not press, its size 38 (24.5snt) the platform is so tall as I wanted, but it looks rough.
Super wild!
Excellent. Very fast. I recommend the store
Thank you, got it! Sent in 2 days, the delivery was tracked. The size chose by table and plus another 0,5 cm for freedom and was not mistaken. Size approached! I advise, the quality is excellent, the shoes themselves are comfortable, I already go in. Shop reliable!))
Looked exactly like the picture. They’re very light and I think the sides have little pockets. I’m a size 8.5 in US and thought a 9.5 would be good but when I put them on, my foot touched the tip so I could have gotten them a bit bigger but overall they’re amazing.
Shoe really beautiful Fast shipping arrived within Weekly
Boots are cool! On a wide stop 23,5 on the table, I should have taken not 6.5, but a larger size, but I took 8.5 with the calculation on the sock, it turned out-just what you need. Inside the shoes there is insulation, for the winter it will be perfect. Came very quickly, thank you to the store!