Refunds & Returns Policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
TERMS AND CONDITIONS
The following sales and delivery terms apply to all deliveries from Sizstore.com (owned by Deriman Oy Ltd.) – Hereafter just called Sizstore.com
We are subject to errors in the stated prices. All the quoted prices are inclusive of VAT. sizstore.com can change the prices given at any time, if necessary.
Delivery of products (SHIPPING AND PAYMENT)
The preparation time for all the orders and products is one to two business days before shipping from our warehouse. Except here are goods where it is stated that it is an order item with a longer delivery time. Normal delivery time to addresses in Europe is 3-7 working days. All items are shipped with GLS, UPS, SEUR, DHL or national postal service. The delivery time will depend on the country of destination. Bear in mind that the indicated delivery time is approximate and refers to business days, excluding weekends and official holidays.
Shipping (SHIPPING AND PAYMENT)
We ship packages to all of Europe and you can always trace the full path of your order with parcel tracking number.
Payment (SHIPPING AND PAYMENT)
In sizstore.com you can order your items online and pay with Visa cards, Mastercard, Maestro, American Express and PayPal. The money is deducted when the order processing is in progress.
Missing in package (SHIPPING AND PAYMENT)
If the contents of the package do not match the accompanying invoice, you must inform within 48 hours sizstore.com. If not, the right to object to defective or erroneous delivery is forfeited. Contact customer service at: email@example.com.
How should you proceed when receiving the order? (SHIPPING AND PAYMENT)
All our items leave the warehouse with the packaging in perfect condition.
The first thing you should do is check that the number of received packages matches those sent. Second, inspect each package externally with great care in order to see if there are any signs of it having been hit or mishandled, such as bumps, dents, holes, boxes in poor condition, courier seals or any sign that may lead to suspect that the goods may be damaged. It is mandatory to leave a note and signature on the courier’s delivery note, either on paper or digital support (PDA), “PACKAGE VISIBLY DAMAGED” if these signs are present. Not signing a package as VISIBLY DAMAGED and then presenting images that show visible damage to it will mean the incident will automatically be rejected.
Always check immediately the condition of the product you purchased (SHIPPING AND PAYMENT)
When you receive ordered goods, you need to check immediately with great care that they are intact, no signs of damage and work as it should. If you find deficiency, you must report that to sizzino.com in 48 hours. If your item arrives damaged or faulty, you can return it for a refund. Contact customer service: firstname.lastname@example.org
Missing in package (SHIPPING AND PAYMENT)
If the contents of the package do not match the accompanying invoice, you must inform within 48 hour ssizstore.com . If not, the right to object to defective or erroneous delivery is forfeited. Contact customer service at: email@example.com.
What happens if you do not collect your order? (SHIPPING AND PAYMENT)
When an order is not picked up by the recipient, for example you have given us incorrect or incomplete address, email address, telephone number or don’t want to receive it, it is returned to our warehouse. Once we have received it back in our warehouse, it is managed automatically and then passed onto the administration department to process the refund. The order shipment and the return to the warehouse entail transportation expenses, which the person who placed the order must pay for. Consequently, you will receive a refund corresponding to the order return minus the two-way delivery expenses. Keep in mind that this management process can last several days.
We do not accept exchanges. If you would like an exchange, you return us back the product to the return address. Read our Return Policy. Once we receive the product, we will give you a full refund for it, including the original shipping charges. Then (or even beforehand, if desired), you should place an order for the product you would actually like through the regular process.
Right of cancellation and refund of your money
If the goods are unused, orders can be returned within 14 days after receival.
Exception are hygiene and intimate products, health and beauty products and cosmetics and perfumes; we only accept unopened, unused products for a refund for hygiene reasons. E.g. if the plastic protective consumer seal is removed it is considered a used item.
Goods must be returned to us in saleable condition with all original packaging to qualify. You will receive an email confirmation when your return is received, and your refund is being processed. A full refund will be made to your card or PayPal account depending on your payment method.
You must send the unused goods in their original packages back within 14 days of receival and informing sizstore.com by email to firstname.lastname@example.org. Buyer pays for the return shipping cost. Shipping costs of return are non-refundable. You should use a trackable shipping service or purchasing shipping insurance. Bear in mind that parcels disappear sometimes, and we cannot guarantee that we will receive your returned item if you have sent it without tracking number.
If you have a complaint, please contact us on: email@example.com
Typically, the manuals for the products at sizstore.com will be in English. However, it is not always accompanied by manuals. This is not something we can guarantee, as it is not sizstore.com, which produces the products in the web shop.
Sizstore.com is responsible for handling the personal information provided by our customers. We treat all customer personal information strictly confidential. The information is stored for 5 years in accordance with the legislation. We follow the Personal Data Act, which means that you have the right to gain insight into the information we have about you as a customer. Personal information is kept unencrypted. You can access the information by sending an email to our customer service (firstname.lastname@example.org). Only persons associated with sizstore.com have access to this data, (your orders, as well as which addresses you could have ordered goods to).
At sizstore.com we use Google Analytics. Therefore, when you visit sizstore.com, a cookie will be stored on your computer that collects information about the user behaviour on our website. Including what sources visitors come from, the number of visitors and so on. We only use Google Analytics to gain insights into user preferences to increase user-friendliness in our web shop. Google Analytics does not allow the collection of personal information such as name, email address, etc.
You can sign up for newsletter or to create an account online via our website sizstore.com.